Billing rates and policies

 Billing Rates
» Standard rate: $110 per hour, assessed in half-hour increments following an initial one-hour minimum charge.

» Emergency work: $110 per hour, assessed in half-hour increments following an initial one-hour minimum charge. There is an additional $50 fee for all emergency calls. To receive priority treatment, please state clearly that you are experiencing an emergency when you call.

» Weekend & after-hours work: $165 per hour (time-and-a-half of the standard rate), assessed in half-hour increments following an initial two-hour minimum charge. This higher rate is charged for work performed on weekends, before 8:00 am, or after 6:00 pm.

» Holiday work: $220 per hour (double-time of the standard rate), assessed in half-hour increments following an initial two-hour minimum charge.

Minimum Charges
During regular business hours, we have a minimum charge of one hour. On weekends or holidays, we have a minimum charge of two hours.

Trip Fees
We do not charge trip fees for scheduled visits. For emergency calls, we charge a $50 trip fee. For visits to clients located more than 25 miles from our office we charge a $35 trip fee. For clients located entirely outside the greater Denver metro area, we simply charge "portal-to-portal." That is, our billable time begins as soon as we leave our office, and does not stop until we return.

Phone Support
For existing customers, phone support of less than 15 minutes per day is free, after which your prevailing rate applies, with a half-hour minimum.

Service Availability
We are available during regular business hours (9:00 am to 5:00 pm, Monday thru Friday,
excluding holidays). We can be available outside of those hours by arrangement.